Client Watch
Monitor client stores for retention risk and review a monthly evidence brief with channel-neutral prepared actions.
Client Watch lets you mark stores you already serve as clients. Vergio watches those stores, flags retention risk, and compiles a monthly evidence brief for each client.
Price
$2.00 per client store per month, billed from the wallet, pro-rata, cancel anytime with pro-rata refund.
The price includes client monitoring, retention-risk flags, the monthly evidence brief, and channel-neutral prepared actions. Vergio prepares those actions. Your agency sends them through its own channel.
Capabilities and scopes
| Capability | REST | MCP | Scope | Risk class |
|---|---|---|---|---|
| Read the client portfolio, health, risk flags, and suggestions | GET /api/v1/client-watches | get_client_watches | read:watch | 1 |
| Add or designate client watches | POST /api/v1/client-watches | add_client_watches | write:watch | 2 |
| Cancel a client watch or decline a suggestion | DELETE /api/v1/client-watches | remove_client_watches | write:watch | 2 |
| Read a stored monthly client brief | GET /api/v1/client-watches/[storeId]/brief | get_client_watch_brief | read:watch | 1 |
Adding a client watch is an explicit write that changes monthly spend. The monthly spend delta is shown before effect. Reading a portfolio or brief does not create or resize a watch.
The Client Watch playbook manifest describes the tools, scopes, risk classes, spend cadence, approval point, failure states, and write-back contract.
Honest states
A healthy watch with no material changes is quiet. Quiet means collection worked and found no material change. It is not the same as broken collection.
When collection is degraded, Client Watch shows the collection state and the age of last-known-good evidence. It never turns degraded collection into an empty portfolio or brief.
If the priced catalog row is unavailable, the offering is not_offered. No client watch begins and
nothing charges. If funds are insufficient, the watch enters payment_needed grace and then becomes
inactive if funding is not restored.
A workspace with no marked clients receives an empty portfolio labeled no_clients_marked_yet, with
the legitimate entry paths to win a deal or designate an existing client.
Data boundary
Client Watch is built from first-party watch sensing only; it never reads mailbox content.
Updated July 24, 2026