Contact support
Reach the Vergio team from inside the app, get an instant answer, and track your tickets.
Need a hand, or have a question the docs did not answer? You can reach us without leaving your work.
Send us a question
- Click the help icon in the top bar, or open your avatar menu and click Support.
- Choose Contact support.
- Add a Subject, describe what is happening, and click Send.
Before your message becomes a ticket, Vergio checks the docs for an instant answer. If it solves your problem, click That solved it and nothing more is filed. If it does not, click Still need help, send it and the ticket goes through with your question attached.
Track your tickets
You get a confirmation email with a reference number as soon as a ticket is filed. To see everything in one place, open the Support page from your avatar menu and stay on the Support tickets tab.
Each ticket shows a status:
| Status | What it means |
|---|---|
| Open | We have it and have not started yet. |
| In progress | We are working on it. |
| Awaiting your reply | We need something from you. |
| Closed | Resolved, with a note. |
If you are a workspace owner or admin, the Support page shows every ticket across your workspace, not just your own.
Keep the conversation going
We reply by email. To add to the conversation, just reply to the email you received: your message threads back into the app automatically, and the full history shows on the ticket.
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Updated July 7, 2026